Platform
Channels and case management
Calls, emails, chats and messages on one timeline, linked to the case until it is closed.
Omnichannel case management
The conversation may end
The conversation may end
The case does not
The customer calls, later writes an email, then asks in chat? VocalX® links the requests, so the agent sees the history, the tasks and the next step on one screen.
- One case, every channel. Calls, emails and chats on one timeline, with recording and transcript.
- Owner and deadline. Assignment to an agent or group, case SLA, escalation before expiry.
- Caller flags. “VIP”, “legal action”, “do not call”: every agent sees them on the next call.
Illustration with sample data.
Platform
Explore the rest of the platform
Call routing and IVROpening hours, holidays, menus and queues, edited by your own team.
Speech analytics and AIA transcript, a summary and a quality score for every call.
Supervision and reportingQueues and agents live, listen-in with one click, reports.
Integrations and APIConnected to your CRM, case management and business systems.
Product familyVoiceBot, LingoBridge, SnapView and Face2Face.
Demo
See how VocalX® would work at your company
In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.
- A tailored demo, not a generic presentation
- A concrete rollout proposal
- Transparent per-user pricing
What happens next
- We agree a timeA colleague contacts you by email or phone.
- 45-minute demoOn examples from your own field, with your questions.
- Written proposalRollout steps and pricing, with no obligation.
You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.