VocalX®Communication Platform
HUEN
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Platform

One platform for every customer conversation

Phone, email, chat and video, case management, call routing and AI in one system, with one customer history.

One customer journey

One customer journey
From first contact to resolution

Calls, emails and chats follow the same path. Click a step to see the screen behind it.

Smiling agent with a headset in a contact centre
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Every channel

Calls, video, email, web chat and messages arrive in the same queue. The VoiceBot can take the first round.

  • VoiceBot on the front line
  • Web chat widget
  • Caller identification by number
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Visual call flows

Menus, opening hours, public holidays and priorities, with no coding.

  • Recorded or text-to-speech prompts
  • Data lookups in external systems
  • VIP and returning callers
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Fewer abandoned calls

Callers hear their position in the queue and can ask for a callback.

  • Position and estimated wait
  • “Press 1” callback
  • Virtual hold
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Agent workspace

Caller data while it rings, transfer, case and task, in the browser or the Android app.

  • Caller data while ringing
  • Blind or consultative transfer
  • Case, task, voice note
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Data from every call

Transcript, summary, quality score and reports, automatically.

  • AI quality assurance
  • Satisfaction survey
  • Scheduled PDF reports
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Illustrations with sample data.

Platform

Everything your customer service needs, in one platform

Six areas that work from the same customer history.

Channels and case managementCalls, emails, chats and messages in one place, linked to the case. Call routing and IVROpening hours, holidays, menus and queues, edited by your own team. Speech analytics and AIA transcript, a summary and a quality score for every call. Supervision and reportingQueues and agents live, listen-in with one click, reports. Integrations and APIConnected to your CRM, case management and business systems. Product familyVoiceBot, LingoBridge, SnapView and Face2Face.
per day 3,000–4,500calls a day at one large institution
in 2025 650,000+calls in 2025 in the nationwide patient routing service alone
in one month ~69,000calls in the busiest month of patient routing
per month ~30,000different callers in patient routing

Daily call volume of one large institution; the other figures are from the nationwide patient routing service within it, in 2025. VocalX® TeleMed

Demo

See how VocalX® would work at your company

In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.

  • A tailored demo, not a generic presentation
  • A concrete rollout proposal
  • Transparent per-user pricing

What happens next

  1. We agree a timeA colleague contacts you by email or phone.
  2. 45-minute demoOn examples from your own field, with your questions.
  3. Written proposalRollout steps and pricing, with no obligation.

You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.

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