Platform
Call routing and IVR
Opening hours, public holidays, menus and queues: your own team decides where each call goes.
Call routing
Your own team edits the call flow
Opening hours, public holidays, menus and call routing, without IT development, in a visual editor.
- Hungarian holiday calendar built in. Easter and Whitsun are calculated automatically every year.
- Emergency closure with one switch. Supervisors switch to on-call or an information message without republishing, with an audit log.
- Test before you publish. Enter a date and a key sequence to see where the call would go.
Call flow · Central appointmentsv14 · published
Inbound+36 52 ••• 222Inbound numberDID
ScheduleOpening hours Mon–Fri 7:30–16:00Public holiday: closed · on-call3 branches
SwitchEmergency closureSet by supervisoroff
“For appointments, press 1…”3 options · repeat 2× · timeout 6 sDTMF
Queue1 · AppointmentsPriority 5 · callback offer after 3 minqueue
Queue2 · Test resultsPatient ID captured, shown to the agentqueue
Queue3 · Prescription renewalOut of hours: voicemailqueue
Illustration with sample data.
Platform
Explore the rest of the platform
Channels and case managementCalls, emails, chats and messages in one place, linked to the case.
Speech analytics and AIA transcript, a summary and a quality score for every call.
Supervision and reportingQueues and agents live, listen-in with one click, reports.
Integrations and APIConnected to your CRM, case management and business systems.
Product familyVoiceBot, LingoBridge, SnapView and Face2Face.
Demo
See how VocalX® would work at your company
In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.
- A tailored demo, not a generic presentation
- A concrete rollout proposal
- Transparent per-user pricing
What happens next
- We agree a timeA colleague contacts you by email or phone.
- 45-minute demoOn examples from your own field, with your questions.
- Written proposalRollout steps and pricing, with no obligation.
You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.