The team behind VocalX®
AB Telecom Kft. designs, develops and operates VocalX® with its own telephony and its own team.
Our own development
Our own expertise
Real responsibility
VocalX® is a customer communication platform developed in Europe by our own team, not a rebranded or white-label version of someone else’s software. We build on proven open telephony technology, but we design, develop and operate the platform ourselves, backed by AB Telecom’s more than 30 years in telecoms. So we don’t just provide support: we shape the system directly around our customers’ needs.
A gradual switch, in four clear steps
From the first assessment to daily operation, we are with you all the way.
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01
Assessment
We get to know how you workWe review your call volume, channels and existing systems.
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02
Pilot
We test on live trafficThe pilot starts with one selected queue or team; your other calls run as before.
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03
Migration
We roll it out on a scheduleWe set up your processes, train your agents and move traffic over in stages, number porting included.
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04
Operation
We stay with you for the long termMonitoring, support, reports and continuous fine-tuning, so the system keeps fitting your needs.
We plan the switch around your current system. Where the setup allows, the old and the new system run side by side during the pilot.
Book a demoSee how VocalX® would work at your company
In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.
- A tailored demo, not a generic presentation
- A concrete rollout proposal
- Transparent per-user pricing
What happens next
- We agree a timeA colleague contacts you by email or phone.
- 45-minute demoOn examples from your own field, with your questions.
- Written proposalRollout steps and pricing, with no obligation.
You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.