Platform
Supervision and reporting
Live queues and agents for team leaders, reports for management, from the same data.
Supervision and reporting
See what is happening in your contact centre
See what is happening in your contact centre
In real time
Queues and agents live, listen-in with one click, and reports from the same data as the live view.
- SLA targets per queue. For example, 80% answered within 20 seconds, broken down by day and half hour.
- Listen, whisper, barge. For coaching and sensitive calls, unnoticed by the caller.
- Scheduled reports. PDF and Excel, with a monthly archive, emailed to management.
Illustration with fictional names.
Platform
Explore the rest of the platform
Channels and case managementCalls, emails, chats and messages in one place, linked to the case.
Call routing and IVROpening hours, holidays, menus and queues, edited by your own team.
Speech analytics and AIA transcript, a summary and a quality score for every call.
Integrations and APIConnected to your CRM, case management and business systems.
Product familyVoiceBot, LingoBridge, SnapView and Face2Face.
Demo
See how VocalX® would work at your company
In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.
- A tailored demo, not a generic presentation
- A concrete rollout proposal
- Transparent per-user pricing
What happens next
- We agree a timeA colleague contacts you by email or phone.
- 45-minute demoOn examples from your own field, with your questions.
- Written proposalRollout steps and pricing, with no obligation.
You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.