VocalX®Communication Platform
HUEN
Book a demo
Platform

The VocalX® product family

VoiceBot, LingoBridge, SnapView and Face2Face: tools for when the phone is not enough.

Product family

When the phone is not enough

Four tools in the same agent workspace, linked to the same case.

CallerI need to move my Thursday appointment.
VoiceBotOf course. To identify you, please tell me your date of birth.
Caller12 March 1984.
VoiceBotThank you, Anna Kovács. Instead of your internal medicine appointment on Thursday at 10:30, would next Tuesday at 9:40 or Wednesday at 14:20 suit you?
Caller number and date of birth match · appointment moved without an agent
VocalX® VoiceBot

Service even when every agent is busy

A virtual assistant that speaks Hungarian, handles simple requests and hands over to an agent with the full conversation.

  • Day and night, no waiting
  • Appointments, status, balance from external systems
  • Handover to an agent with a summary
EN · CALLERI’d like to know when my test results will be ready.Szeretném tudni, mikor lesz kész a leletem.
HU → EN · AGENT’S REPLY, READ ALOUDCsütörtöktől elérhető a portálon.It will be available on the portal from Thursday.
VocalX® LingoBridge

Speak different languages – understand each other

Live interpreting in the call: the agent reads and answers in Hungarian, the caller hears their own language.

  • Live captions in original and translation
  • Reply suggestions for the agent
  • Translated reply read aloud to the caller
Damaged car at an accident scene
Live video · customer’s phone 3 images attached to case
VocalX® SnapView

Let the customer show the problem, without a site visit

A link by SMS, the customer shows the scene with their phone camera, and the screenshots go straight to the case.

  • Claim inspection without a site visit
  • Time-stamped screenshots on the case
  • Runs in the browser
Woman on a video call at her laptop in an office
Video call · 08:14
VocalX® Face2Face

From a phone call to a video consultation in one click

For remote consultations, personal advice and complex cases, via a link with nothing to install.

  • Link by SMS or email
  • Started from the agent workspace
  • Logged on the case timeline
Platform

Explore the rest of the platform

Channels and case managementCalls, emails, chats and messages in one place, linked to the case. Call routing and IVROpening hours, holidays, menus and queues, edited by your own team. Speech analytics and AIA transcript, a summary and a quality score for every call. Supervision and reportingQueues and agents live, listen-in with one click, reports. Integrations and APIConnected to your CRM, case management and business systems.

Platform overview

Demo

See how VocalX® would work at your company

In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.

  • A tailored demo, not a generic presentation
  • A concrete rollout proposal
  • Transparent per-user pricing

What happens next

  1. We agree a timeA colleague contacts you by email or phone.
  2. 45-minute demoOn examples from your own field, with your questions.
  3. Written proposalRollout steps and pricing, with no obligation.

You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.

Request a demo

More details (optional)