No patient request gets lost
Telephone patient routing, appointment booking, case handling and video consultation on one platform. Less admin for your staff, smoother service for your patients.
- AI on our own infrastructure in Hungary
- Data stays in the EU
- Health data agreement included
Illustration with sample data.
Live, at national scale
The first figure is the daily call volume of one large institution. The other three are from the nationwide patient routing service it runs, in 2025.
calls a day at one large institution
calls in 2025 in the nationwide patient routing service alone
Calls per month, January–Decembercalls in the busiest month, handled on the same platform as on an average month
different callers in patient routing
Distinct callers per monthFrom the first ring to the follow-up
Appointments, test results and prescriptions each take their own route. Opening hours, public holidays and on-call cover run by themselves, so reception can focus on patients.
Greeting and opening hours
Opening hours, public holidays and on-call cover switch automatically. An emergency closure is one switch, without a technician.
Menu by type of care
Appointments, test results, prescriptions: each on its own queue, answered by its own team.
The agent knows who is calling
Previous calls, notes and flags appear while the phone is still ringing. Data from your own system can be shown as well.
Wrap-up and tasks
A category and a note at the end of the call. What can’t be closed on the call goes to a colleague as a task.
Video consultation
When a phone call is not enough, the patient joins a video consultation from a link, without installing an app.
Illustrations with sample data.
Face to face with the patient, with one link
Video consultation straight from the phone conversation. Send a secure joining link by SMS or email, and the patient connects from the browser, with nothing to install.
- No app to install. The patient clicks the link and the consultation starts.
- Same workspace as the calls. Started from the agent workspace, without a separate system.
- On the patient’s history. The consultation is logged next to the calls.
- Foreign-language patients. Live translation in phone calls with LingoBridge.
Sensitive health data
Protected by design
Patient calls contain special categories of personal data. We treat them that way, and put it in the contract.
AI on our own infrastructure in Hungary
Transcripts and summaries are made on our own servers in Debrecen. Audio and text do not go to third parties.
Data stays in the EU
The platform and the recordings run in data centres in Nuremberg, Germany.
Controlled access
Staff see only their own queues. Every playback and change is logged.
Health data agreement
A separate agreement for health data, with incident notice within 24 hours.
Data masking
IDs are hidden before AI analysis.
Retention you set
You decide how long recordings are kept.
See what VocalX® could do for your patient service
In a 45-minute tailored demo we show how you could handle calls, cases and patient communication more efficiently.
- A tailored demo, not a generic presentation
- A concrete rollout proposal
- Transparent per-user pricing
What happens next
- We agree a timeA colleague contacts you by email or phone.
- 45-minute demoOn examples from your own field, with your questions.
- Written proposalRollout steps and pricing, with no obligation.
You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.