VocalX®Communication Platform
HUEN
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Platform

Speech analytics and AI

A transcript, a summary and a quality score for every call, automatically.

Speech analytics and AI

Useful knowledge from thousands of conversations

VocalX® AI speech analytics produces a transcript, a summary and a quality score automatically. Managers spot recurring problems sooner, and agents spend less time on admin.

Transcript · 4 min 38 s · Test resultsAI analysis ready
Agent

Good morning, how can I help?

Caller

I’m calling about the results of my blood test last week.

Agent

Could you give me your patient ID?

Caller

Yes: [ID redacted]

Agent

Thank you. Your results are ready and will be on the portal from Thursday.

Summary

Caller asked about test results. Informed that results are available on the portal from Thursday. No callback needed.

Topics
Test resultPatient portalResolved on first call
Sentiment
Neutral → satisfied
Quality score
Greeting, identification5
Understanding the issue4
Resolution5
Tone4
Closing3

Illustration with sample data.

  • Transcripts tuned for Hungarian. Numbers, names and terminology with your own vocabulary.
  • Personal data redaction. IDs and card numbers are masked before analysis.
  • AI quality assurance. Scores on five criteria with reasons, based on your own criteria.
  • Custom analysis. Ask your calls questions, for example: “Why did people cancel their appointment?”
Platform

Explore the rest of the platform

Channels and case managementCalls, emails, chats and messages in one place, linked to the case. Call routing and IVROpening hours, holidays, menus and queues, edited by your own team. Supervision and reportingQueues and agents live, listen-in with one click, reports. Integrations and APIConnected to your CRM, case management and business systems. Product familyVoiceBot, LingoBridge, SnapView and Face2Face.

Platform overview

Demo

See how VocalX® would work at your company

In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.

  • A tailored demo, not a generic presentation
  • A concrete rollout proposal
  • Transparent per-user pricing

What happens next

  1. We agree a timeA colleague contacts you by email or phone.
  2. 45-minute demoOn examples from your own field, with your questions.
  3. Written proposalRollout steps and pricing, with no obligation.

You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.

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