Platform
Integrations and API
VocalX® fits into the systems you already use.
Integrations
No need to replace your existing systems
VocalX® connects phone and digital communication with your existing CRM, case management and business systems. Data can flow between them automatically.
Connections are set up for each customer during rollout.
Platform
Explore the rest of the platform
Channels and case managementCalls, emails, chats and messages in one place, linked to the case.
Call routing and IVROpening hours, holidays, menus and queues, edited by your own team.
Speech analytics and AIA transcript, a summary and a quality score for every call.
Supervision and reportingQueues and agents live, listen-in with one click, reports.
Product familyVoiceBot, LingoBridge, SnapView and Face2Face.
Demo
See how VocalX® would work at your company
In a 45-minute tailored demo we review your current customer communication, show what VocalX® can do, and propose how to roll it out.
- A tailored demo, not a generic presentation
- A concrete rollout proposal
- Transparent per-user pricing
What happens next
- We agree a timeA colleague contacts you by email or phone.
- 45-minute demoOn examples from your own field, with your questions.
- Written proposalRollout steps and pricing, with no obligation.
You talk to the team that builds and runs VocalX®: AB Telecom Kft., in telecoms since 1991.